Woo Responsible Gaming

Age Verification and Eligibility

Our Woo Casino verification team checks identity documents, proof of address and payment details before any withdrawal is released, and we reserve the right to request this information at any stage of an account's life. Only players aged 18 or over, or the legal gambling age in their jurisdiction if higher, are permitted to open an account. If we ever suspect that an underage person has accessed an account, we close it immediately and freeze any related funds.

We also apply targeted eligibility rules in certain markets so that we at Woo Casino stay compliant with local expectations. Players from Sweden are not eligible for any bonuses, promotions, VIP programmes or loyalty point exchanges. Players from Ireland and Finland cannot claim deposit-based bonuses. Bitcoin players must complete verification before their first deposit and bet, with funds locked until this is confirmed. You can find full details of what's on offer in our Woo bonus terms.

Tools to Keep Your Play in Balance

Our Woo Casino account settings give you direct control over how much time and money you spend on our site. You can request any of the following at any time by contacting our support team:

• Deposit limits - daily, weekly or monthly caps on how much you can add to your account
• Loss limits - a maximum amount you are willing to lose within a chosen period
• Wager limits - a ceiling on total stakes placed over a set timeframe
• Session reminders - alerts that let you know how long you've been playing
• Temporary time-out - a cooling-off period ranging from 24 hours to several weeks
• Self-exclusion - a longer-term block on your account, available from six months upward

Once a limit is set, we at Woo Casino apply it immediately, and any reduction takes effect straight away. If you ask to raise a limit instead, we build in a short waiting period before the change goes live, giving you time to reconsider. Self-exclusion requests are permanent for the period chosen, and we will not reopen an excluded account early, even on request.

Self-Control Tools at a Glance

Recognising the Warning Signs

We encourage every player to check in with themselves regularly. Some signs that play may no longer be balanced include:

• Spending more time or money than originally planned
• Chasing losses with bigger bets
• Using funds meant for bills, rent or essentials to keep playing
• Neglecting work, studies, relationships or sleep because of gaming
• Feeling anxious, irritable or guilty about your activity on our site
• Hiding the amount you play from family or friends

If any of this sounds familiar, know that reaching out to our Woo Casino support team is never judged. We can walk you through deposit limits, time-outs or self-exclusion, and we can point you toward independent organisations that specialise in gambling support.

Independent Help and External Resources

Alongside the tools we offer, we recommend the following independent organisations, all of which provide free and confidential support:

• GamCare - advice, support and free counselling for anyone affected by gambling
• Gamblers Anonymous - peer support groups for people who want to stop gambling
• BeGambleAware - information, tools and a helpline for safer gambling
• Gambling Therapy - a global service offering practical help in multiple languages

We at Woo Casino also support the use of third-party blocking software such as Gamban, BetBlocker and Net Nanny, which can restrict access to gambling sites across every device in a household. Parents and guardians can use these same tools to keep our platform, and any other gambling website, out of reach of minors.

Restricted Markets and Provider-Level Blocks

Part of playing responsibly is playing legally. We do not accept real-money players from a long list of restricted territories, and we apply this policy strictly - anyone found breaching it forfeits any right to refunds or withdrawals. On top of country-level restrictions, several of our game studios apply their own limits: NetEnt titles are unavailable in a number of European markets, Play'n GO and Pragmatic Play are not offered in Sweden, and Amatic games carry additional restrictions in select regions. We keep these rules current so that everyone who plays at Woo Casino does so within the correct legal framework.

We also prohibit the use of VPNs or any other method to bypass geographic restrictions. If this kind of activity is detected, related winnings may be confiscated and the account closed.

Protecting Vulnerable Players

Our Woo Casino team pays close attention to account behaviour that might indicate a problem, including rapid deposit patterns, frequent limit-increase requests or long, uninterrupted sessions. When our systems flag this kind of activity, a member of our support team may reach out directly to check on your wellbeing and offer the safer-gambling tools described above.

Dormant accounts are also handled carefully. If an account shows no login or gameplay for 12 consecutive months, it becomes dormant and a monthly maintenance fee applies. We flag this clearly in our terms, so you always know the status of your balance even during a break from play.

How to Set a Limit or Request Self-Exclusion

Adjusting your safer-gambling tools is quick once you complete your Woo login and reach your account settings.

1. Log in to your account
2. Open the account or responsible gaming settings section
3. Choose the tool you need - deposit limit, loss limit, time-out or self-exclusion
4. Confirm the duration or amount
5. Contact our support team if you need help completing the request

If you'd rather speak to someone directly, our support advisors are available around the clock and can activate any of these tools on your behalf.